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Service suppor

After-Sales services


Ⅰ. Core service items

Pre-sales: free scheme design, equipment selection consultation, technical parameter matching guidance;

During the sale: Follow up the production progress of the equipment throughout the process, provide on-site installation and commissioning services, and ensure that the equipment is put into production on time according to quality;

After-sales service: Regular on-site maintenance to ensure the operation accuracy and stability of the equipment; Professional technical training (operation, maintenance, fault troubleshooting) to improve the customer's usage efficiency; Emergency fault repair to quickly solve the problem of production interruption; Support for equipment return for repair and guidance on the diversion treatment of unqualified products.

 

Ⅱ. Supporting guarantee

Relying on the MES system to achieve traceability of equipment production data to assist in accurate problem investigation.

Adapt to different scenarios of stand-alone/whole line, and provide customized after-sales follow-up plans;

Long-term technical support, synchronous product iterative upgrade guidance, to ensure equipment adaptability.

 

Ⅲ. Service Purpose

Full-cycle one-stop escort, with professional, efficient and considerate support, to ensure the continuous and stable operation of equipment and help customers maximize production efficiency.